Terms & Conditions
Terms & Conditions of Use
You can order from https://abccopiers.co.uk/ in any of the following ways
- on-line
- by post
- by telephone
- by fax (Schools & Education Institutions Only)
The confirmation e-mail sent on acceptance of an online order is an acknowledgement of receipt of the order only, and is not necessarily a confirmation of the availability of the product.
We aim to despatch all goods that are in stock and available on a same-day basis when received before 5:30pm. Orders received at the weekend will be despatched the next working day. We offer Free Next Day Courier delivery on all UK orders which will arrive on a next working day basis.
Our next-day delivery will be provided using a courier. This service excludes weekends, therefore orders placed on Friday before 5.30pm, will be delivered on Monday. The courier will deliver between 9am – 5:30pm on a working day.
If your order contains only Abccopiers Own Brand ink cartridges then we will send your order by 1st Class Royal Mail delivery. We understand that many customers who buy ink favour this service and 98% of Royal Mail 1st Class deliveries will arrive the next day, including Saturdays. However, if you would prefer a courier delivery then you can select this as an upgrade at checkout. In addition to this please note that there may be an extra charge for non-UK mainland deliveries dependent on the weight of your items but we will contact you prior to despatching your order if this is the case.
We always send an e-mail to the e-mail address you submitted to inform you when your order has been despatched. If goods cannot be shipped within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, ask if you wish to continue with the transaction.
If you have received an e-mail informing you of the despatch of goods you can be certain they are in transit. If you do not receive your goods within ten working days you should contact us. Over 40% of lost parcels are often just waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund. If you do not notify us within 21 days of ordering that your goods have not been received, we cannot offer a refund or replacement.
Special Instructions
If special instructions have been left for the delivery driver, we take no responsibility for the non-receipt or loss of goods when delivered with special instructions, eg: “if not in leave in the bin”. Any deliveries that have not been received and include such instructions are the responsibility of the customer and will not be subject to refund or replacement.
Please ensure you enter a complete shipping address, i.e The address must include the street name & house number or unit number, town and / or city and FULL postcode – Any deliveries that have not been received and do not contain a complete address will not be subject to refund or replacement.
https://abccopiers.co.uk/ is under no obligation to fulfil orders/reserves the right to cancel orders if we have insufficient stock to deliver the goods you have ordered, if we do not deliver to your area or country, or if one or more of the goods you ordered was listed with incorrect information including without limit price, and/or description for whatever reason; or if we have reason to believe that you will not comply with these Conditions of use.
If you choose to pay via Credit / Debit Card, your payment card will be debited as soon as you press the “Place Order” button on the secure order confirmation page.
If you receive a faulty or damaged product and notify us within 10 days of receipt of the goods, Abccopiers will reimburse reasonable return postal costs. The return postal costs of faulty items returned outside of our 10 day return policy are paid by the customer.
You can pay by MasterCard, Visa credit cards, American Express, as well as Switch / Maestro, Solo and Delta debit cards. You may also pay by cheque. Order and credit card details are protected by SSL version 3, 128bit encryption. https://abccopiers.co.uk/ makes every effort to deliver all items within the stated time. In the case of a late delivery please contact us by phone, e-mail or live help.
If your goods were damaged in transit, we ask that you report it to us within 3 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging with all accessories and documentation (the packaging of ink and toner cartridges generally provides an essentially air-tight seal for the product). You are entitled to a full refund or replacement goods.
If your product (excluding printers and hardware) is faulty or should become faulty, you can obtain a replacement or refund within 6 months of purchase – you must be able to provide your order number. In addition, Abccopiers compatible toners carry a 36-month warranty and can be returned for a replacement or refund in this time scale.
If your hardware product (printer, Camera or Digital Photo Frame) is faulty or should become faulty, there is an initial period following purchase where we the retailer are responsible for providing a replacement or a credit. This period varies depending on the manufacturer and product but typically ranges from 5 to 14 days- you must be able to provide your order number. If your hardware product should become faulty after the retailer warranty return period, your hardware will fall under its individual manufacturer warranty. Please refer to your hardware manual for a manufacturer support telephone number.
Under the Distance Selling Regulations (DSR’s)/ Consumer contract regulations, if you change your mind and you are a private customer, within 14 days from the day after the goods were delivered, then you are entitled to a full refund, which will be offered in the form or a discount voucher. You must take reasonable care of the goods until they are returned to us.
In particular, this means that you will:
- not open shrink-wrapped or blister-pack products or break any manufacturer’s seals
- not load any included software onto any PC or laptop
- return in good condition all packaging, manuals, cables etc
Please note that the cost of returning these items is the responsibility of the customer.
If you wish to return goods after 14 days of receipt because you have ordered the incorrect items or you have changed your mind you may still do so and have the value of the returned items transferred towards replacement goods. Please note, a restocking fee will be charged. All goods must be unopened and in their original packaging.
We will accept goods back under these conditions up to a maximum of one calendar month from the date of ordering. Please note that this additional right to return goods after 14 days does not affect your statutory right to return goods.
You can exercise your right to return your goods in writing to our postal address (84 Blaydon Close N170TZ London), or by email to [email protected]
Once you have contacted us to return your goods we will give you further information; this will include the warehouse address for your return, and a returns authorisation number (RMA) and we may ask you to return the goods by a recorded delivery method. The information we will provide for your return ensures that we can process your return most efficiently, but it does not represent an obligation on your part.
Data Protection: We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.
Copyright information: UK copyright laws protect all content on Abccopiers this site. No part of the site may be copied, reproduced, distributed, redistributed, modified displayed or performed without prior written consent by Abccopiers. This site is provided as a shopping resource by Copiers4u Ltd.
The site is provided on an “as is” basis. Abccopiers makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. https://abccopiers.co.uk/ will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.
We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time These terms and conditions do not affect your statutory rights.
COMPLAINTS: – To register a complaint, please contact Abccopiers using any of the methods listed on the Contact Us page. Give details of your complaint including any relevant information such as dates, times etc.
We endeavour to respond to all complaints within five working days.
Every effort will be made to resolve complaints within as short a time as possible. Actual time will depend on the nature of the complaint and the cooperation of a third party, if applicable.
You will be kept informed of progress throughout the process. Most complaints are resolved within 14 days. E&OE